Maria Francesca Renzi is full professor - Department Business Studies, University of Rome Tre. She teaches “Quality management”, “Quality systems” and “Corporate social responsibility. She belongs to teaching staff for the Master “Quality management in Public Administration”. She is member of the PhD Council in “Business Law Studies: markets, financial, institutions and consumer”. The research interests deal with both theoretical and applied problems. The main areas of interest are: Customer satisfaction management; operations management and lean organization; Cultural heritage management visitors attitude, satisfaction and behavior; Quality management in the public sector;She is coordinator of several national and international research projects related to the above areas of interest.
